faqs
frequently asked questions
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HOW FAST CAN DRAGONFLY GO?
Dragonfly has a maximum speed of 29 mph (about 47 km/h) in Off-Road Mode. If you want to change the driving mode or set a lower max speed, it can be done through the onboard Digital Display.
HOW DOES THE STEERING WORK?
The patented Dragonfly 3D Full-Tilt steering technology lets you synchronize your center of gravity with the movement of the vehicle through a combination of leaning, tilting and twisting. It’s like surfing on land.
You can use your feet to engage the rear wheel steering to get maximum carving capability. Three steering dimensions create all-wheel turning precision for reliable handling and confidence while moving and steering.
HOW EASY IS IT TO STORE DRAGONFLY?
Dragonfly is fully foldable and can stand vertically with a footprint of just under 18 square inches (45 square cm), making it easily storable in your home or office.
HOW SHOULD I PREPARE FOR MY FIRST RIDE?
1) Turn e-ABS off.
e-ABS enables One Drive, where the accelerator also acts as a brake — when you press the accelerator you speed up, and when you release it the brakes automatically engage. (if you’ve ever driven a Tesla, it’s similar to that experience.) This feature improves the amount of charge you gain from the regenerative braking, but we recommend getting the hang of your vehicle before turning it on. Keep your torque settings at 50% or below when using e-ABS.
2) Set your brake intensity to 25%.
At 100% braking intensity going at full speed, the brake will engage as if you slammed on the brakes. We recommend starting at 25% intensity and increasing it as you prefer once you’re used to driving your Dragonfly.
3) Put your weight on your back leg as you brake.
In addition to lowering your brake intensity, keeping your weight on your back foot will counteract the momentum carrying you forward when you brake.
HOW STABLE IS DRAGONFLY?
The four-wheel configuration of Dragonfly is naturally stable, enhanced by all-around independent suspension and four deck springs, which you can personalize according to your weight and driving style preference. All-wheel braking and traction control further enhance the road wheel grip and give assurance to the driver.
WHAT SUSPENSION DOES DRAGONFLY HAVE?
The vehicle has an adjustable double- wishbone hydraulic damped sprung suspension at each of the four wheels. This allows you to personalize your driving experience for different types of roads and conditions by adjusting the stiffness of the suspension struts. Every Dragonfly comes with a toolkit that contains all the tools you need to make these adjustments.
CAN I PERSONALIZE MY DRAGONFLY DRIVING EXPERIENCE IN ANY OTHER WAYS?
Yes! You can adjust your vehicle settings to your preference, including torque, off-road mode, braking, and more. Dragonfly has four adjustable springs at each corner of the deck, which alter the deck tilt-tension allowing you to adjust for a more fluid or stiff driving experience.
DOES MY DRAGONFLY HAVE LIGHTS FOR DRIVING AT NIGHT, OR INDICATORS FOR TURNING?
Yes! Dragonfly comes with automotive grade front and rear lighting and rear turn signals as standard. The DFX package also comes with additional turning indicators in the handle bars, which are an optional addition to the standard model as well.
DOES MY DRAGONFLY HAVE TRACTION CONTROL?
Yes! Both of the front wheels have automatic traction control as standard.
HOW MANY DRIVE MODES ARE THERE?
Your Dragonfly has four drive modes to choose from. Depending on driver weight and driving conditions, the max speeds for each drive mode are:
- D1 (MAX SPEED OF ABOUT 5 MPH / 8K M/H)
- D2 (MAX SPEED OF ABOUT 15 MPH / 25 KM/H)
- OFF-ROAD (MAX SPEED OF ABOUT 29 MPH / 47 KM/H)
- R (REVERSE – MAX SPEED OF ABOUT 2.5 MPH / 5 KM/H)
HOW MANY MOTORS DOES THE DRAGONFLY HAVE?
The Dragonfly comes with two 500W motors, one in each of the front wheels.
WHAT IS THE MAXIMUM DRIVER WEIGHT FOR DRAGONFLY?
The Dragonfly has been tested to hold drivers up to 254 pounds.
WHAT ARE THE TIRE SPECIFICATIONS AND OPTIONS?
Dragonfly tires are natural rubber pneumatic tyres. The standard Dragonfly comes with urban treads and the optional DFX package includes all-terrain tires for off-road adventures. Both types of tires are quickly interchangeable to suit your preference, and are available to purchase as optional extras. Tire size is 10 x 2.5 inches (255 x 80 mm).
WHAT’S THE MAXIMUM HILL RATIO IT CAN HANDLE?
The Dragonfly can climb grades up to 25%.
WHAT ABOUT THE BRAKES?
The Dragonfly has two types of brakes — one to use while you’re driving, and another to use while you’re stopped, similar to a parking brake. The front wheels have modulated electronic brakes, which are controlled by the brake lever on the right-hand side, and rear wheels have mechanical brakes, controlled by the brake lever on the left-hand side.
IMPORTANT: Make sure eABS is OFF when you first start driving your Dragonfly. We also recommend you always use the left (rear) brake as the first choice and feather in the right brake as you get used to driving the vehicle.
WHO CAN I SPEAK TO REGARDING MY PRODUCT?
You can reach customer service at the following email: hello@dflytech.co. For a technical support query, please email techsupport@dflytech.co.
WHAT IF I HAVE A PRODUCT OUTSIDE THE USA?
Service & warranty are only available in the USA for new customers. We are unable to provide any service for customers outside of the USA at this time.
ARE THERE ANY PRODUCT UPDATES AVAILABLE FOR MY DRAGONFLY?
We have upgraded the Dragonfly’s firmware. All Dragonfly owners will receive the update pack via email.
HOW MUCH IS SHIPPING?
There is a flat fee of $399 to ship the vehicle. We offer free accessories shipping for all first time vehicle purchases.
WHAT ARE THE WARRANTY TERMS?
You can find your vehicle’s warranty terms here.
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