faqs
frequently asked questions
We have the answers you're looking for.
What is the top speed of the D-FLY scooter, and can it be adjusted?
The D-FLY scooter has a maximum speed of 32 mph (52 km/h) in Off-Road Mode. Riders can customise speed settings or switch driving modes using the onboard Digital Display for a tailored riding experience.
How does the D-FLY scooter’s steering system work?
The D-FLY scooter features patented 3D Full-Tilt steering technology, allowing riders to synchronize their center of gravity with the scooter’s movement through leaning, tilting, and twisting - creating a smooth, intuitive ride, similar to surfing on land.
For maximum control, riders can also engage rear-wheel steering with their feet, enhancing carving capability. This three-dimensional steering system enables all-wheel turning precision, ensuring responsive handling and confidence on every ride.
How easy is it to store the D-FLY scooter?
The D-FLY scooter is fully foldable and designed for compact storage. When folded, it can stand vertically with a footprint of just 18 square inches (45 cm²), making it easy to store at home, in the office, or in a small space.
How should I prepare for my first ride on the D-FLY scooter?
Turn e-ABS off initially.
The e-ABS system enables One Drive, where releasing the accelerator automatically engages the brakes, similar to regenerative braking in electric vehicles. While this feature improves battery regeneration, it is recommended to familiarise yourself with the scooter first before activating it. If using e-ABS, keep torque settings at 50% or below for better control.
Set brake intensity to 25%.
At 100% braking intensity, sudden braking at high speeds can feel abrupt. Start with 25% brake intensity, then gradually increase it as you become more comfortable with the braking response. Shift weight onto your back leg when braking—this helps counteract momentum and provides better balance when slowing down.
Following these steps will ensure a controlled, stable, and safe riding experience.
What features contribute to the stability of the D-FLY scooter?
The four-wheel design of the D-FLY scooter provides a naturally stable riding experience, further enhanced by its independent suspension system and four deck springs, which can be adjusted based on rider weight and preferred driving style.
Additionally, the all-wheel braking system and traction control improve road grip and ensure greater control, offering a secure and confidence-inspiring ride across various terrains.
What type of suspension system does the D-FLY scooter use?
The D-FLY scooter is equipped with an adjustable double-wishbone hydraulic damped sprung suspension at each of its four wheels. This system allows riders to customise the suspension stiffness to suit different road conditions and riding preferences.
Each D-FLY scooter includes a toolkit with all the necessary tools for making these adjustments, ensuring a tailored and comfortable riding experience.
What customisation options are available for the D-FLY scooter?
D-FLY scooter offers multiple customisation options to tailor the riding experience to individual preferences. Riders can adjust settings such as torque, braking sensitivity, and driving modes, including Off-Road Mode.
Additionally, the scooter features four adjustable springs at each corner of the deck, allowing users to modify the deck tilt-tension for a more fluid or firm ride, depending on their preferred level of responsiveness and control.
Does the D-FLY scooter have lighting and turn indicators for visibility?
Yes, the D-FLY scooter is equipped with automotive-grade front and rear lighting, as well as rear turn signals for enhanced visibility and safety.
Does the D-FLY scooter have traction control?
Yes, the D-FLY scooter comes equipped with automatic traction control as a standard feature on both front wheels. This system enhances grip and stability, helping to prevent wheel slippage and ensuring better control across various riding surfaces.
How many drive modes does the D-FLY scooter have, and what are their speed limits?
The D-FLY scooter offers four distinct drive modes, allowing riders to adjust performance based on weight, terrain, and riding preferences:
• D1 – Maximum speed of 5 mph (8 km/h) (ideal for beginners or controlled environments)
• D2 – Maximum speed of 15 mph (25 km/h) (standard mode for everyday use)
• Off-Road Mode – Maximum speed of 29 mph (47 km/h) (for high-performance riding on suitable terrain)
• Reverse (R) – Maximum speed of 2.5 mph (5 km/h) (for controlled backward movement)
These modes provide flexibility for different riding conditions, ensuring both performance and safety.
How many motors does the D-FLY scooter have, and where are they located?
The D-FLY scooter is equipped with two powerful 500W motors, each integrated into the front wheels. This dual-motor configuration delivers enhanced acceleration, superior traction, and a smooth riding experience across various terrains.
What is the maximum rider weight capacity for the D-FLY scooter?
The D-FLY scooter has been tested to support riders up to 120kg, ensuring a stable and secure ride for a wide range of users.
What are the tyre specifications and available options for the D-FLY scooter?
The D-FLY scooter is equipped with natural rubber pneumatic tyres, designed for durability and a smooth riding experience. The standard model comes with urban tread tyres, providing excellent grip and stability on paved surfaces.
Tyre size is 10 x 2.5 inches (255 x 80 mm).
What is the maximum incline the D-FLY scooter can handle?
The D-FLY scooter is capable of climbing inclines of up to 25% gradient, providing strong hill-climbing performance on varied terrains.
What braking system does the D-FLY scooter use?
The D-FLY scooter is equipped with a dual braking system for enhanced control and safety:
• Front Wheels: Modulated electronic brakes, controlled by the right-hand brake lever.
• Rear Wheels: Mechanical brakes, controlled by the left-hand brake lever.
Additionally, the D-FLY scooter features a parking brake for use when stationary.
Important: When first using the scooter, it is recommended to turn eABS off. For optimal braking, start with the rear (left) brake, then gradually apply the front (right) brake as you become more comfortable with the system.
How can I contact customer support for assistance with my D-FLY scooter?
For any inquiries or assistance regarding your D-FLY scooter, you can reach our customer service team at: hello@dflytech.co.
Where do you ship?
We currently ship within the UK. Additional shipping locations will be available soon. For more details or specific requests, please contact us at hello@dflytech.co.
What are the warranty terms for the D-FLY scooter?
The D-FLY scooter comes with a 12-month warranty from the date of delivery. Full warranty details, including coverage and terms, can be found here.
For further inquiries regarding warranty claims or coverage, please contact us at hello@dflytech.co.
What security features does the D-FLY scooter include to prevent theft?
D-FLY scooters come with built-in anti-theft measures, including an alarm system and immobiliser, to prevent unauthorised use.
Can the battery in the D-FLY scooter be replaced, and how can I purchase a new one?
Yes, the battery in the D-FLY scooter can be replaced, with replacement units available through authorised dealers.
Is the D-FLY scooter designed for battery swapping to extend travel range?
Although the D-FLY scooter does not feature a quick-swap battery system, the battery is replaceable for extended use.
What suspension technology does the D-FLY scooter use for a smooth and stable ride?
Featuring a dual wishbone suspension system, the D-FLY scooter ensures a smooth ride by effectively absorbing shocks on various terrains.
Still Have Questions?
Contact us and we’ll personally help you!
contact us
